How NextLeap motivated new managers to craft their personal leadership journeys by providing opportunities for reflection, and vulnerability

NextLeap is a learning platform for emerging talent in tech. They provide online programs (known as fellowships) to help college students and early-career working professionals accelerate their careers. 

In late 2021, they observed that there was a clear need & demand for up-skilling for new managers and decided to solve that problem through a structured offering in the form of a program.


Learner
New managers working in tech (product, design & engineering)


Topic
People Management


Format
Online Program
5-week Cohort Based Course


Organisation
Start-up (For Profit)

#1

Problem-framing before problem-solving

How NextLeap motivated new managers to craft their personal leadership journeys by providing opportunities for reflection & vulnerability

WHO
New managers

  • People that have recently become managers

  • In the field of product, design, and engineering

  • Managing at least 2+ people 

  • With 3-5 years of overall work-experience

WHAT
Personal leadership journeys

  • Discover themselves better - their personalities, values, strengths, and ways of working

  • Understand how different managers work in different contexts

  • Craft an action plan for their unique context

HOW
Opportunities for reflection & vulnerability

  • Reflecting on their past experience with managers

  • Role plays, simulations, & peer discussions on how to approach commonly faced situations/ challenges

  • Safe spaces to share openly, make mistakes & say ‘I don’t know’

#2

Learner Research is Powerful

We live in an age where cookie-cutter leadership models have proved useful to no one. Despite their lack of effectiveness, new managers often find themselves struggling to craft their own style of leadership that is not only effective but also personally rewarding. Recognising the nuances of the Indian professional landscape, Nextleap took a fresh approach to provide these managers with an avenue to craft their own leadership journey. In the early phases of exploration through tons of conversations, expert interviews and user research calls - they focused on one key question:

What are the biggest challenges any new manager faces?

Take a look at a few key themes and findings from the learner discovery phase: 

Every managerial style is unique, shaped by a combination of personal traits, experiences, values, & the context in which they operate. 

Managers were stellar individual contributors but lacked key skills when promoted to a leadership role. 

Generic content on ‘how to be a great manager’ is not actionable proves counterproductive and meaningless.

New managers were influenced by their own managers' approach to situations, lacking a sense of authenticity. 

Managers grappled with high stakes, fearing errors, and had limited room to discuss personal challenges while being attentive to their team.

#3

Designing learning structure focused

Leveraging research & findings to design a learning structure focused on the needs of new managers

#4

Boundaries of Motivation

In the process of building this handbook, we spent a considerable amount of time trying to understand the most critical problems that learning experience designers face in their roles. This exploration spanned across segments (K12, youth, adults), geographies (rural, urban), sectors (non-profits, governments, start-ups, corporates), and thematic areas (STEM, Arts, Education, Finance etc).

Within the LxD Lab, we each shared our own pain-points as learning experience designers, and collectively arrived at some common themes. And the theme that stood out by far?

Motivation.

What followed were conversations with other instructional and learning experience designers across the world, consultations with 20+ experts & stakeholders in the learning space, and discussions with several organisations. And what surprised us was that no matter who we spoke with, where they were situated, and who their learners were, they had all experienced the motivation problem deeply.

From these conversations, we were able to tease out the various aspects of motivation which we’ve outlined below. We believe that understanding these will help us build a decision-making framework relevant to our own context:

  • The motivation to exercise might be universal for health and well-being, but each one of us will find our respective inspirations in different contexts. Some might exercise to stay physically fit, some might do it to manage a disease or an illness, others may do it competitively aiming to win sports competitions, and so on.

    It's like a jigsaw puzzle, really. Our motivations are shaped by our personalities, experiences, values, and the specific environment we're in at any given moment.

  • We might be quite excited to read a book and buy it, only to see it gathering dust on our bookshelves a few weeks later. We might want to wake up early in the morning, only to start hitting the snooze button a couple of days in.

    As humans trying to improve, this is frustrating but it doesn’t take away the truthfulness of the fact illustrated by this figure.

    TL;DR: What gets us started is NOT what keeps us going

    Research suggests that when we set out to achieve a goal, our focus is on the reward which propels us into action. But once we begin, the reality hits. We come face to face with what’s really required to reach the goal and our focus shifts from reward to effort and the more we focus on the effort, the more likely we are to fail.

  • Intrinsic motivation: The Magic Within

    Intrinsic motivation is like having our own personal cheerleader cheering us on from within. It propels us to do things with passion and dedication, and the reward is often the process itself. For instance, reading a book for pleasure, solving a puzzle for the sheer challenge of solving it, or playing a musical instrument for hours.

    Extrinsic Motivation: Carrots and Sticks

    Extrinsic motivation can be powerful in pushing us towards certain goals, but it relies on external factors to provide the spark. Like a firecracker, it might create a short burst of energy, but it's not self-sustaining. For instance - studying to get a good grade in exams, posting on social media to get more likes & followers, and putting in extra effort at work to earn a promotion.

    Let's say you love painting (intrinsic motivation) and you join an art competition with a cash prize (extrinsic motivation). While the initial push might come from the desire to win the prize, the joy of painting itself might end up being your main driving force. The external reward might get us started, but the intrinsic love for art will keep us going.

    On the other hand, if we're doing something solely for external rewards without any genuine passion, the task may not be as enjoyable. It's like following a recipe we dislike just because we want to impress others with our cooking skills. The result might be satisfactory to others, but we might not find the same joy and fulfilment.

  • While we tend to use these terms interchangeably on a regular basis, they are not the same thing at all! Motivation is the force behind why someone does something. Engagement is the degree to which a person is absorbed in the activity. While motivation might be the fuel and provides the energy to begin, engagement is the actual movement of the car itself. Motivation is the underlying feeling, engagement is the action.

    While the two are related, someone can be motivated to do something but not be completely engaged.

    Imagine a student who is motivated to get good grades because they want to impress their parents and secure a college scholarship. However, when attending classes, they find the subject matter uninteresting, the facilitation style quite uninspiring, and the learning environment dull. Despite their motivation to achieve good grades, they may find it challenging to stay engaged during classes (and even fall asleep!)

    It's also possible for someone who is fully engaged in the activity but not initially motivated by it.

    Imagine a person attending a workshop on a topic they are not particularly interested in because their peers have insisted on signing up and tagging along. During the workshop, the individual finds the presenter captivating, the content well-delivered, and the activities enjoyable. As a result, they become highly engaged in the event, actively participating in discussions and activities despite lacking initial motivation for the subject matter.

    In an ideal situation, high motivation does lead to high engagement, but fulfilment as a result of deep engagement can also sometimes spark and ignite some motivation. A complicated relationship indeed.

  • There are various factors that can influence a learner's motivation, and some of them are beyond our power to change:

    • Environmental factors: These are things around the learners, like their physical surroundings or the resources available to them. For example, if someone doesn't have a quiet place to study or lacks access to necessary technology, it can impact their motivation to engage with the course.

    • Socio-economic factors: This refers to a person's financial situation and social status. If someone is facing financial difficulties or belongs to a disadvantaged background, their motivation might be affected due to worries about fulfilling basic needs and other complex life challenges.

    • Cultural influences: Different cultures value learning differently. They may also promote gender norms that impact one's access to education. These cultural beliefs can shape a person's motivation to learn.

    • Logistical barriers: Sometimes, external constraints like a busy schedule or lack of time can make it challenging for learners to commit to the course, affecting their motivation.

    • Learning Disabilities and Special Needs: Learners with specific learning disabilities or special needs may require individualised accommodations that are beyond the scope of standard course or product design. While efforts can be made to create inclusive content or interfaces, learners' unique requirements might still be outside the direct control of the designer.

    • Life Events and Distractions: External life events and distractions can significantly impact a learner's motivation and ability to engage with the course. For example, unexpected personal challenges, family obligations, or work-related demands can divert their attention away from the learning process.

    As learning experience designers, we might not be able to directly influence the above factors, but this doesn't mean that we're powerless. We could still offer flexible learning schedules, make the content relatable to learners from various cultural backgrounds, provide resources to help overcome logistical challenges, or recommend appropriate external support. Being mindful of these external influences is necessary for us to create a more inclusive and empathic learning environment.

Conclusion

We feel confident in asserting that motivation is the secret sauce to learning and deserves to be prioritised by learning experience designers. 

  • High motivation → High engagement → Higher retention → Better outcomes

  • Low motivation → Lower engagement → Lower retention → Poorer outcomes

Motivation is like taking a dog for a walk.

If the dog is not motivated, he will move forward but… 

Congrats!

You’ve reached the end of our pocket guide.
You seem to know a thing or two about Motivation!

If you have any thoughts, comments or feedback, let us know here -

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The entire (free) handbook comes out on 5th September 2023! Stay tuned here :)